We love what we do and we want you to love what we make. We want you to be happy and we stand behind our product. However, we also realize this is a new product and we appreciate your bold decision to support us and try something new. If you find that it doesn’t fit in with your lifestyle we will accept your return within 30 days from date of purchase. We will also accept returns and exchanges if you find a defect. Damage due to wear and tear will be repaired (if possible) at a reasonable charge. SSCY does not cover shipping on returns. Please email us for directions for a return, exchange, or repair. 

All orders are processed within 2-3 days. All orders are shipped via USPS (United States Postal Service) priority mail with a tracking number. USPS Priority Mail takes about 2-3 days domestic and about 6-10 days international. Other expedited services are also available upon inquiry.

Unfortunately, any customs, duties, or other charges are buyer’s responsibility (Canadian destinations should be duty free). Sorry, we can’t do much about that.

In the event that the wrong address is submitted in the order, we will try our best to rectify it, but can not make any guarantees. 

Once SSCY has delivered the merchandise to the carrier, the recipient assumes the risk of loss and title for the merchandise.